CLIENTS AND TESTIMONIALS
ETS prides itself on exceeding the expectations of our clients and most importantly their respective travelers. Reviews and client testimonials are extremely important to ETS and upon request, we would be happy to share additional references and testimonials.
Mary Kay Corporate switched from their previous provider due to the feedback they were receiving from their travelers regarding excessive hold times and lack of customer service.
03/03/2015 Mary Kay Executive, Traveler Testimonal
“I want to let you know that through all of our weather/travel issues during Scholar Week last week, the afterhours emergency travel service was phenomenal to work with. Wow! I talked to them probably 5 times last Tuesday evening – and then too many times to count last Friday and Saturday, as I was trying to help NSDs whose flights were delayed or cancelled. There wasn’t a time that I spoke to a representative that they weren’t more than helpful. They were all pleasant, offered solutions quickly and just took care of things. Because of their professionalism and sense of urgency, the NSDs were taken care of as best as they could be given the circumstances.
It was a super positive experience working with them and I just wanted you to know.”
03/03/2015 Mary Kay Director of Corporate Travel, Response to Traveler Testimonial
“I cannot thank you enough for taking the time to give this feedback. We just switched to this after-hours service a couple of months ago after horrible service from our previous provider. Unfortunately, the weather has created havoc lately for the air travel system, but ETS has really proven themselves to be a superior service! I will pass this along!
Thank you again!”