FAQs

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Please contact us with any additional questions:

 

Q: How does your level of service compare to other providers?
A: When you’re on the line with an urgent need, you want to speak to someone immediately. We are proud that we answer 80% of incoming calls within 60 seconds. We are the best in the business.
 
Q: What is your pricing structure?
A: Our pricing structure designed to be competitive. You select what services you need at a competitive price.
 
Q: How do I reach you to discuss our company's needs?
A: Just give us a call at (203) 773-6459. We’re here to help.
 
Q: How does our company become a client?
A: All it takes is a few simple questions and answers to help us understand how best to serve you.
 
Q: When are you open?
A: Because emergencies can happen anytime, we are open all the time. We’re here for you 24/7.
 
Q: How do our people contact you in the case of a travel emergency?
A: We provide every client a unique phone number. When your people call, the phone is answered with a customized greeting. When they call, they know they are talking to someone who cares.
 
Q: Do you honor queues for online ticket fulfillment?
A: Based on your needs we can monitor and action these queues around the clock or just when the travel office is closed.
 
Q: Do you serve corporate travel departments?
A: With pleasure. In fact, a large part of our client base is corporate travel departments. We serve them as a seamless extension of their enterprise.

© 2015 by Emergency Travel Services

Emergency Travel Services ETS

7900 Xerxes Avenue South, Suite 1200

Minneapolis, MN 55431

800-593-8738

info@ets24.com