Q:
How does your level of service compare
to other providers?
A:When you’re on the line with an urgent need, you want to speak to someone immediately. We are proud that we answer 80% of incoming calls within 60 seconds. We are the best in the business.
Q: What
is your pricing structure?
A: Our pricing structure is simple.
You pay a very competitive rate per transaction. There are no
other charges. It’s that simple.
Q:
How do I reach you to discuss our company's needs?
A: Just give us a call at (203) 773-6418. We’re
here to help.
Q:
How does our company become a client?
A: All it takes is a few simple
questions and answers to help us understand how best to serve
you.
Q: When
are you open?
A: Because emergencies can happen
anytime, we are open all the time. We’re here for you 24/7.
Q:
How do our people contact you in the case of a travel emergency?
A: We provide every client a
unique toll free number. When your people call, the phone is answered
with your company name. When they call, they know they are talking
to someone who cares.
Q:
Do you honor queues for online ticket fulfillment?
A: Absolutely. And as you desire,
round the clock, or just when the travel office is closed.
Q: Do
you serve corporate travel departments?
A: With pleasure. In fact, a
large part of our client base is corporate travel departments.
We serve them as a seamless extension of their enterprise.
|
